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MCP Integrations Zoho Desk
MCP & AI Agent Integration

Zoho Desk
automation.

22 automated actions available through Cerebral OS. Connect Zoho Desk to any workflow, Cerebral, or Map — with full governance, audit trail, and dry-run safety on every execution.

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No credit card required · 1,000 free runs · 22 actions available

Execution trace
live
22
actions
100%
governed
<200ms
latency
22
Automated actions
13
Read operations
9
Write operations
2,800+
Compatible Maps
Actions

What you can do
with Zoho Desk.

Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.

Add Ticket Attachment
zoho_desk:add_ticket_attachment
Attaches a file to a ticket. See the docs here
Write Medium risk
Add Ticket Comment
zoho_desk:add_ticket_comment
Adds a comment to a ticket. See the docs here
Write Medium risk
Create Account
zoho_desk:create_account
Creates an account in your help desk portal. See the docs here
Write Medium risk
Create Contact
zoho_desk:create_contact
Creates a contact in your help desk portal. See the docs here
Write Medium risk
Create Ticket
zoho_desk:create_ticket
Creates a ticket in your helpdesk. See the docs here
Write Medium risk
Download Thread Attachment
zoho_desk:download_thread_attachment
Download a specific attachment belonging to a thread of a ticket
Read Low risk
Find Contact
zoho_desk:find_contact
Searches for contacts in your help desk portal. See the docs here
Read Low risk
Find or Create Contact
zoho_desk:find_or_create_contact
Finds or create a contact. See the docs here
Write Medium risk
Get Article
zoho_desk:get_article
Retrieves the details of a knowledge base article
Read Low risk
Get Thread Details
zoho_desk:get_thread_details
Retrieve details for a specific thread belonging to a ticket
Read Low risk
Get Ticket Details
zoho_desk:get_ticket_details
Retrieve details for a specified ticket
Read Low risk
List Articles
zoho_desk:list_articles
Lists knowledge base articles for a help center
Read Low risk
List Help Centers
zoho_desk:list_help_centers
Lists the help centers configured in an organization
Read Low risk
List Root Categories
zoho_desk:list_root_categories
Lists root knowledge base categories for a help center
Read Low risk
List Ticket Attachments
zoho_desk:list_ticket_attachments
List attachments for a specific ticket
Read Low risk
List Tickets
zoho_desk:list_tickets
Lists all tickets in your help desk with optional filtering. See the docs here
Read Low risk
List Ticket Threads
zoho_desk:list_ticket_threads
Get a list of threads for a specified ticket
Read Low risk
Search Articles
zoho_desk:search_articles
Searches for knowledge base articles
Read Low risk
Search Ticket
zoho_desk:search_ticket
Searches for tickets in your help desk. See the docs here
Read Low risk
Send E-Mail Reply
zoho_desk:send_email_reply
Sends an email reply. See the docs here
Write Medium risk
Update Contact
zoho_desk:update_contact
Updates details of an existing contact. See the docs here
Write Medium risk
Update Ticket
zoho_desk:update_ticket
Updates an existing ticket. See the docs here
Write Medium risk
How it works

Every Zoho Desk action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Zoho Desk — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Zoho Desk action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Zoho Desk action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Zoho Desk integration

Start free.
No credit card required.

Start free with 1,000 runs — no credit card required. Connect Zoho Desk in minutes, dry-run every action before it touches production, full audit trail on everything.

Start free — 1,000 runs Browse all integrations →