Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Add Ticket Comment
zendesk:add_ticket_comment
Add a comment to an existing ticket.
Write
Medium risk
Add Ticket Tags
zendesk:add_ticket_tags
Add tags to a ticket (appends to existing tags)
Write
Medium risk
Assign Ticket
zendesk:assign_ticket
Assign a ticket to a specific agent and optionally a group.
Write
Medium risk
Close Ticket
zendesk:close_ticket
Close or solve a ticket with an optional resolution comment.
Write
Medium risk
Create Organization
zendesk:create_organization
Create a new organization in Zendesk.
Write
Medium risk
Create Ticket
zendesk:create_ticket
Create a new ticket in Zendesk.
Write
Medium risk
Create User
zendesk:create_user
Create a new user in Zendesk.
Write
Medium risk
Delete Organization
zendesk:delete_organization
Permanently delete an organization from Zendesk. WARNING: This action cannot be undone.
Write
High risk
Delete Ticket
zendesk:delete_ticket
Permanently delete a ticket from Zendesk. WARNING: This action cannot be undone.
Write
High risk
Delete User
zendesk:delete_user
Permanently delete a user from Zendesk. WARNING: This action cannot be undone.
Write
High risk
Escalate Ticket
zendesk:escalate_ticket
Escalate a ticket by changing priority, assignment, and adding escalation notes.
Write
Medium risk
Get Article
zendesk:get_article
Retrieves an article by its ID
Read
Low risk
Get Macro
zendesk:get_macro
Retrieves a macro by its ID
Read
Low risk
Get Organization
zendesk:get_organization
Fetch a single organization by ID with details and member count.
Read
Low risk
Get Ticket
zendesk:get_ticket
Fetch a single ticket by ID with requester, assignee, and status details.
Read
Low risk
Get Ticket Info
zendesk:get_ticket_info
Retrieves information about a specific ticket
Read
Low risk
Get User
zendesk:get_user
Fetch a single user by ID with profile and role information.
Read
Low risk
Get User Info
zendesk:get_user_info
Retrieves information about a specific user
Read
Low risk
List Active Macros
zendesk:list_active_macros
Lists all active shared and personal macros available to the current user
Read
Low risk
List Articles
zendesk:list_articles
Retrieves a list of articles
Read
Low risk
List Locales
zendesk:list_locales
Retrieves all locales
Read
Low risk
List Macros
zendesk:list_macros
Retrieves all macros
Read
Low risk
List Organizations
zendesk:list_organizations
List organizations with optional searching and sorting.
Read
Low risk
List Ticket Comments
zendesk:list_ticket_comments
List all comments for a specific ticket.
Read
Low risk
List Tickets
zendesk:list_tickets
List tickets with optional filtering and sorting.
Read
Low risk
List Users
zendesk:list_users
List users with optional filtering and searching.
Read
Low risk
Remove Ticket Tags
zendesk:remove_ticket_tags
Remove specific tags from a ticket
Write
Medium risk
Search
zendesk:search
Search across tickets, users, organizations using Zendesk's search API.
Write
Low risk
Search Tickets
zendesk:search_tickets
Searches for tickets using Zendesk's search API
Read
Low risk
Set Custom Ticket Fields
zendesk:set_custom_ticket_fields
Sets one or more custom field values on a ticket
Write
Medium risk
Set Ticket Tags
zendesk:set_ticket_tags
Set tags on a ticket (replaces all existing tags)
Write
Medium risk
Update Organization
zendesk:update_organization
Update an existing organization in Zendesk.
Write
Medium risk
Update Ticket
zendesk:update_ticket
Update an existing ticket in Zendesk.
Write
Medium risk
Update User
zendesk:update_user
Update an existing user in Zendesk.
Write
Medium risk