Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Add Tag To Contact
intercom:add_tag_to_contact
Adds a specific tag to a contact in Intercom
Write
Medium risk
Assign Conversation
intercom:assign_conversation
Assign a conversation to an admin or team.
Write
Medium risk
Close Conversation
intercom:close_conversation
Close an open conversation.
Write
Medium risk
Create Company
intercom:create_company
Create a new company in Intercom.
Write
Medium risk
Create Contact
intercom:create_contact
Create a new contact in Intercom.
Write
Medium risk
Create Note
intercom:create_note
Create a note on a contact.
Write
Medium risk
Create Tag
intercom:create_tag
Create a new tag in the workspace.
Write
Medium risk
Delete Contact
intercom:delete_contact
Permanently delete a contact from Intercom.
Write
High risk
Get Company
intercom:get_company
Fetch a single company by ID with all details and tags.
Read
Low risk
Get Contact
intercom:get_contact
Fetch a single contact by ID with all profile details and tags.
Read
Low risk
Get Conversation
intercom:get_conversation
Fetch a single conversation with all messages and participants.
Read
Low risk
Get Note
intercom:get_note
Fetch a single note by ID.
Read
Low risk
List Companies
intercom:list_companies
List companies with optional filters.
Read
Low risk
List Contacts
intercom:list_contacts
Search and list contacts with optional filters.
Read
Low risk
List Conversations
intercom:list_conversations
List conversations with optional filters.
Read
Low risk
List Notes
intercom:list_notes
List notes for a specific contact.
Read
Low risk
Manage A Conversation
intercom:manage_conversation
Close/Snooze/Open/Assign a conversation by its ID
Write
Medium risk
Reply To Conversation
intercom:reply_to_conversation
Reply to an existing conversation.
Write
Medium risk
Retrieve A Conversation
intercom:retrieve_conversation
Retrieve a conversation by its ID
Read
Low risk
Search Contacts
intercom:search_contacts
Search contacts using Intercom's advanced search.
Read
Low risk
Send Incoming Message
intercom:send_incoming_message
Send a message from a user into your Intercom app. See the docs here
Write
Medium risk
Send Message
intercom:send_message
Send a message to a contact via email or in-app.
Write
Medium risk
Send Message To Contact
intercom:send_message_to_contact
Send a message to a contact in Intercom
Write
Medium risk
Tag Contact
intercom:tag_contact
Apply a tag to a contact.
Write
Medium risk
Untag Contact
intercom:untag_contact
Remove a tag from a contact.
Write
High risk
Update Company
intercom:update_company
Update an existing company's details.
Write
Medium risk
Update Contact
intercom:update_contact
Update an existing contact's details.
Write
Medium risk
Upsert Contact
intercom:upsert_contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Write
Medium risk