Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Add Ticket Message
screendesk:add_ticket_message
Add a message or note to an existing ticket.
Write
Medium risk
Create Knowledge Article
screendesk:create_knowledge_article
Create a new knowledge base article.
Write
Medium risk
Create Ticket
screendesk:create_ticket
Create a new support ticket.
Write
Medium risk
Create User
screendesk:create_user
Create a new user (customer or agent).
Write
Medium risk
Get Knowledge Article
screendesk:get_knowledge_article
Fetch a single knowledge base article by ID.
Read
Low risk
Get Ticket
screendesk:get_ticket
Fetch a single support ticket by ID with all details and messages.
Read
Low risk
Get Ticket Messages
screendesk:get_ticket_messages
Get all messages and notes for a ticket.
Read
Low risk
Get User
screendesk:get_user
Fetch a user (customer or agent) by ID or email.
Read
Low risk
List Knowledge Articles
screendesk:list_knowledge_articles
List knowledge base articles with optional filtering and search.
Read
Low risk
List Tickets
screendesk:list_tickets
List support tickets with optional filtering and search.
Read
Low risk
List Users
screendesk:list_users
List users with optional filtering and search.
Read
Low risk
Search Knowledge
screendesk:search_knowledge
Search knowledge base articles for relevant content.
Read
Low risk
Update Ticket
screendesk:update_ticket
Update an existing support ticket.
Write
Medium risk
Update User
screendesk:update_user
Update an existing user.
Write
Medium risk