Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Add Tags
richpanel:add_tags
Add tags to a conversation (preserves existing tags).
Write
Medium risk
Assign Conversation
richpanel:assign_conversation
Assign a conversation to a specific agent.
Write
Medium risk
Close Conversation
richpanel:close_conversation
Close a conversation and optionally add a closing note.
Write
Medium risk
Create Conversation
richpanel:create_conversation
Create a new conversation with initial message.
Write
Medium risk
Create Customer
richpanel:create_customer
Create a new customer record.
Write
Medium risk
Get Conversation
richpanel:get_conversation
Fetch a single conversation by ID with messages and customer details.
Read
Low risk
Get Customer
richpanel:get_customer
Fetch a single customer by ID with contact details and conversation history.
Read
Low risk
List Agents
richpanel:list_agents
List all agents/team members with their details and status.
Read
Low risk
List Conversations
richpanel:list_conversations
List conversations with optional filtering and pagination.
Read
Low risk
List Customers
richpanel:list_customers
List customers with optional search and filtering.
Read
Low risk
List Messages
richpanel:list_messages
List messages in a conversation with optional filtering.
Read
Low risk
Remove Tags
richpanel:remove_tags
Remove specific tags from a conversation.
Write
High risk
Send Message
richpanel:send_message
Send a message to an existing conversation.
Write
Medium risk
Update Conversation
richpanel:update_conversation
Update conversation properties like status, priority, assignee, and tags.
Write
Medium risk
Update Customer
richpanel:update_customer
Update customer information and metadata.
Write
Medium risk