Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Add Ticket Message
picky_assist:add_ticket_message
Add a message or note to an existing support ticket.
Write
Medium risk
Assign Ticket
picky_assist:assign_ticket
Assign a support ticket to a specific agent.
Write
Medium risk
Close Ticket
picky_assist:close_ticket
Close a support ticket and optionally send a final message to the customer.
Write
Medium risk
Create Customer
picky_assist:create_customer
Create a new customer record in the system.
Write
Medium risk
Create Ticket
picky_assist:create_ticket
Create a new support ticket for a customer.
Write
Medium risk
Get Agent
picky_assist:get_agent
Fetch a single support agent by ID with their details and statistics.
Read
Low risk
Get Customer
picky_assist:get_customer
Fetch a single customer by ID with contact details and ticket history.
Read
Low risk
Get Ticket
picky_assist:get_ticket
Fetch a single support ticket by ID with all details and messages.
Read
Low risk
List Agents
picky_assist:list_agents
List support agents with optional filtering.
Read
Low risk
List Customers
picky_assist:list_customers
List customers with optional filtering and search.
Read
Low risk
List Tickets
picky_assist:list_tickets
List support tickets with optional filtering and pagination.
Read
Low risk
Update Customer
picky_assist:update_customer
Update an existing customer's information.
Write
Medium risk
Update Ticket
picky_assist:update_ticket
Update an existing support ticket's properties.
Write
Medium risk