Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Assign Conversation
helpcrunch:assign_conversation
Assign a conversation to a specific agent.
Write
Medium risk
Close Conversation
helpcrunch:close_conversation
Close a conversation, optionally adding a closing message.
Write
Medium risk
Create Conversation
helpcrunch:create_conversation
Create a new conversation with initial message.
Write
Medium risk
Create Customer
helpcrunch:create_customer
Create a new customer in HelpCrunch.
Write
Medium risk
Delete Customer
helpcrunch:delete_customer
Permanently delete a customer and all their data.
Write
High risk
Get Agent
helpcrunch:get_agent
Fetch a single agent by ID with profile and activity information.
Read
Low risk
Get Conversation
helpcrunch:get_conversation
Fetch a single conversation by ID with messages and participant details.
Read
Low risk
Get Customer
helpcrunch:get_customer
Fetch a single customer by ID with profile and conversation summary.
Read
Low risk
List Agents
helpcrunch:list_agents
List all agents with optional filtering.
Read
Low risk
List Conversations
helpcrunch:list_conversations
List conversations with optional filtering and pagination.
Read
Low risk
List Customers
helpcrunch:list_customers
List customers with optional filtering and search.
Read
Low risk
List Messages
helpcrunch:list_messages
List messages from a conversation in chronological order.
Read
Low risk
Search Conversations
helpcrunch:search_conversations
Search conversations by text query with optional filters.
Read
Low risk
Send Message
helpcrunch:send_message
Send a message to an existing conversation.
Write
Medium risk
Update Conversation
helpcrunch:update_conversation
Update an existing conversation's properties.
Write
Medium risk
Update Customer
helpcrunch:update_customer
Update an existing customer's information.
Write
Medium risk