Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Add Note to Conversation
help_scout:add_note
Adds a note to an existing conversation in Help Scout
Write
Medium risk
assign conversation
help_scout:assign_conversation
help_scout assign conversation
Write
Low risk
close conversation
help_scout:close_conversation
help_scout close conversation
Write
Low risk
create conversation
help_scout:create_conversation
help_scout create conversation
Write
Low risk
Create Customer
help_scout:create_customer
Creates a new customer record in Help Scout
Write
Medium risk
create thread
help_scout:create_thread
help_scout create thread
Write
Low risk
delete conversation
help_scout:delete_conversation
help_scout delete conversation
Write
Low risk
get conversation
help_scout:get_conversation
help_scout get conversation
Read
Low risk
Get Conversation Details
help_scout:get_conversation_details
Retrieves the details of a specific conversation
Read
Low risk
Get Conversation Threads
help_scout:get_conversation_threads
Retrieves the threads of a specific conversation
Read
Low risk
get customer
help_scout:get_customer
help_scout get customer
Read
Low risk
Get Tag by ID
help_scout:get_tag_by_id
Gets a tag by its ID
Read
Low risk
get user
help_scout:get_user
help_scout get user
Read
Low risk
Help Scout Assign Conversation
help_scout:help_scout_assign_conversation
Assign a conversation to a specific user or unassign it.
Write
Medium risk
Help Scout Close Conversation
help_scout:help_scout_close_conversation
Close an active conversation by setting its status to closed.
Write
Medium risk
Help Scout Create Conversation
help_scout:help_scout_create_conversation
Create a new conversation with initial message from a customer.
Write
Medium risk
Help Scout Create Customer
help_scout:help_scout_create_customer
Create a new customer record with contact information.
Write
Medium risk
Help Scout Create Thread
help_scout:help_scout_create_thread
Add a new thread (message) to an existing conversation.
Write
Medium risk
Help Scout Delete Conversation
help_scout:help_scout_delete_conversation
Permanently delete a conversation. This action cannot be undone.
Write
High risk
Help Scout Get Conversation
help_scout:help_scout_get_conversation
Fetch a single conversation by ID with threads and customer details.
Write
Low risk
Help Scout Get Customer
help_scout:help_scout_get_customer
Fetch a single customer by ID with contact details and conversation history.
Write
Low risk
Help Scout Get User
help_scout:help_scout_get_user
Fetch a single user (team member) by ID or get current user info.
Write
Low risk
Help Scout List Conversations
help_scout:help_scout_list_conversations
List conversations with optional filters for mailbox, status, customer, etc.
Write
Low risk
Help Scout List Customers
help_scout:help_scout_list_customers
List customers with optional search and filtering.
Write
Low risk
Help Scout List Mailboxes
help_scout:help_scout_list_mailboxes
List all mailboxes available to the authenticated user.
Write
Low risk
Help Scout List Users
help_scout:help_scout_list_users
List all users (team members) in the Help Scout account.
Write
Low risk
Help Scout Reopen Conversation
help_scout:help_scout_reopen_conversation
Reopen a closed conversation by setting its status to active.
Write
Medium risk
Help Scout Search Conversations
help_scout:help_scout_search_conversations
Search conversations by text query across subject, body, and customer info.
Write
Low risk
Help Scout Update Conversation
help_scout:help_scout_update_conversation
Update conversation properties like status, assignment, subject, or tags.
Write
Medium risk
Help Scout Update Customer
help_scout:help_scout_update_customer
Update an existing customer's information.
Write
Medium risk
list conversations
help_scout:list_conversations
help_scout list conversations
Read
Low risk
list customers
help_scout:list_customers
help_scout list customers
Read
Low risk
list mailboxes
help_scout:list_mailboxes
help_scout list mailboxes
Read
Low risk
List Tags
help_scout:list_tags
Lists all tags in Help Scout
Read
Low risk
list users
help_scout:list_users
help_scout list users
Read
Low risk
reopen conversation
help_scout:reopen_conversation
help_scout reopen conversation
Write
Low risk
search conversations
help_scout:search_conversations
help_scout search conversations
Read
Low risk
Send Reply
help_scout:send_reply
Sends a reply to a conversation. Be careful as this sends an actual email to the customer
Write
Medium risk
Update Conversation
help_scout:update_conversation
Updates a conversation
Write
Medium risk
update customer
help_scout:update_customer
help_scout update customer
Write
Low risk