Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Add Ticket Note
freshservice:add_ticket_note
Add a note/comment to an existing ticket. Can be public or private.
Write
Medium risk
Create Asset
freshservice:create_asset
Create a new asset with type, assignment, and location details.
Write
Medium risk
Create Change
freshservice:create_change
Create a new change request with planning details and assignment information.
Write
Medium risk
Create Problem
freshservice:create_problem
Create a new problem record with analysis and assignment details.
Write
Medium risk
Create Ticket
freshservice:create_ticket
Create a new ticket with requester, subject, description and optional assignment details.
Write
Medium risk
Create User
freshservice:create_user
Create a new user/requester with contact details and organizational information.
Write
Medium risk
Delete Asset
freshservice:delete_asset
Delete an asset permanently. This action cannot be undone.
Write
High risk
Delete Ticket
freshservice:delete_ticket
Delete a ticket permanently. This action cannot be undone.
Write
High risk
Get Asset
freshservice:get_asset
Fetch a single asset by ID with all details including type, status, and assigned user.
Read
Low risk
Get Change
freshservice:get_change
Fetch a single change request by ID with all details including status, priority, and planning info.
Read
Low risk
Get Problem
freshservice:get_problem
Fetch a single problem by ID with all details including status, priority, and analysis info.
Read
Low risk
Get Ticket
freshservice:get_ticket
Fetch a single ticket by ID with all details including requester, status, and custom fields.
Read
Low risk
Get User
freshservice:get_user
Fetch a single user by ID or email with contact details and role information.
Read
Low risk
List Agents
freshservice:list_agents
List agents/staff members who can be assigned to tickets, changes, and problems.
Read
Low risk
List Assets
freshservice:list_assets
List assets with optional filters for name, type, assignment, and location.
Read
Low risk
List Changes
freshservice:list_changes
List change requests with optional filters for status, priority, type, and assignment.
Read
Low risk
List Departments
freshservice:list_departments
List all departments in the Freshservice account for use in tickets, users, and assets.
Read
Low risk
List Locations
freshservice:list_locations
List all locations in the Freshservice account for use in users and assets.
Read
Low risk
List Problems
freshservice:list_problems
List problems with optional filters for status, priority, impact, and assignment.
Read
Low risk
List Tickets
freshservice:list_tickets
List tickets with optional filters for status, priority, dates, and assignees.
Read
Low risk
List Users
freshservice:list_users
List users/requesters with optional filters for name, email, job title, and active status.
Read
Low risk
Update Asset
freshservice:update_asset
Update an existing asset's properties, assignment, or location details.
Write
Medium risk
Update Ticket
freshservice:update_ticket
Update an existing ticket's properties like status, priority, assignment, or custom fields.
Write
Medium risk
Update User
freshservice:update_user
Update an existing user's contact details, organizational information, or active status.
Write
Medium risk