Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
create company
freshdesk:create_company
Create a new company in Freshdesk.
Write
Low risk
create contact
freshdesk:create_contact
Create a new contact in Freshdesk.
Write
Low risk
Create Note
freshdesk:create_note
Add a private note to a ticket (internal communication between agents).
Write
Medium risk
create reply
freshdesk:create_reply
Create a reply to a ticket (public response or private note).
Write
Low risk
create ticket
freshdesk:create_ticket
Create a new support ticket in Freshdesk.
Write
Low risk
Delete Company
freshdesk:delete_company
Delete a company permanently. WARNING: This action cannot be undone.
Write
High risk
Delete Contact
freshdesk:delete_contact
Delete a contact permanently. WARNING: This action cannot be undone.
Write
High risk
Delete Ticket
freshdesk:delete_ticket
Delete a ticket permanently. WARNING: This action cannot be undone.
Write
High risk
Get Agent
freshdesk:get_agent
Fetch a single agent by ID with all details.
Read
Low risk
Get Company
freshdesk:get_company
Fetch a single company by ID with all details.
Read
Low risk
get contact
freshdesk:get_contact
Fetch a single contact by ID with all details.
Read
Low risk
Get Group
freshdesk:get_group
Fetch a single group by ID with all details.
Read
Low risk
get ticket
freshdesk:get_ticket
Fetch a single ticket by ID with all details including custom fields.
Read
Low risk
list agents
freshdesk:list_agents
List all agents in the Freshdesk account.
Read
Low risk
List Companies
freshdesk:list_companies
List companies with optional filters and pagination.
Read
Low risk
List Contacts
freshdesk:list_contacts
List contacts with optional filters and pagination.
Read
Low risk
List Conversations
freshdesk:list_conversations
List all conversations (replies/notes) for a specific ticket.
Read
Low risk
List Groups
freshdesk:list_groups
List all groups in the Freshdesk account.
Read
Low risk
List Tickets
freshdesk:list_tickets
List tickets with optional filters and pagination.
Read
Low risk
Update Company
freshdesk:update_company
Update an existing company's information.
Write
Medium risk
update contact
freshdesk:update_contact
Update an existing contact's information.
Write
Low risk
update ticket
freshdesk:update_ticket
Update an existing ticket's properties.
Write
Low risk