Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Assign Conversation
dixa:assign_conversation
Assign a conversation to a specific agent.
Write
Medium risk
Close Conversation
dixa:close_conversation
Close a conversation and optionally add a closing note.
Write
Medium risk
Create Contact
dixa:create_contact
Create a new contact with contact information and optional custom fields.
Write
Medium risk
Create Conversation
dixa:create_conversation
Create a new conversation with initial message.
Write
Medium risk
Get Agent
dixa:get_agent
Fetch a single agent by ID with status and queue information.
Read
Low risk
Get Contact
dixa:get_contact
Fetch a single contact by ID with all contact information.
Read
Low risk
Get Conversation
dixa:get_conversation
Fetch a single conversation by ID with messages and metadata.
Read
Low risk
Get Queue
dixa:get_queue
Fetch a single queue by ID with statistics and agent information.
Read
Low risk
List Agents
dixa:list_agents
List all agents with optional filtering by status or queue.
Read
Low risk
List Contacts
dixa:list_contacts
List contacts with optional search filters by email, name, phone, or company.
Read
Low risk
List Conversations
dixa:list_conversations
List conversations with optional filtering by status, queue, assignee, or contact.
Read
Low risk
List Messages
dixa:list_messages
List all messages in a conversation with optional filtering.
Read
Low risk
List Queues
dixa:list_queues
List all queues with optional filtering by status.
Read
Low risk
Send Message
dixa:send_message
Send a message or internal note to a conversation.
Write
Medium risk
Transfer Conversation
dixa:transfer_conversation
Transfer a conversation to a different queue and optionally assign to specific agent.
Write
Low risk
Update Contact
dixa:update_contact
Update contact information, custom fields, or tags.
Write
Medium risk
Update Conversation
dixa:update_conversation
Update conversation properties like status, assignee, priority, or queue.
Write
Medium risk