Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Assign Conversation
bot9:assign_conversation
Assign a conversation to a specific agent.
Write
Medium risk
Close Conversation
bot9:close_conversation
Close a conversation with optional reason and final message.
Write
Medium risk
Create Conversation
bot9:create_conversation
Create a new conversation with optional initial message.
Write
Medium risk
Create Customer
bot9:create_customer
Create a new customer with profile information.
Write
Medium risk
Get Agent
bot9:get_agent
Fetch a single agent by ID with profile and status information.
Read
Low risk
Get Conversation
bot9:get_conversation
Fetch a single conversation by ID with messages and metadata.
Read
Low risk
Get Customer
bot9:get_customer
Fetch a single customer by ID with profile and contact information.
Read
Low risk
Get Message
bot9:get_message
Fetch a single message by ID with content and metadata.
Read
Low risk
List Agents
bot9:list_agents
List agents with optional filtering.
Read
Low risk
List Conversations
bot9:list_conversations
List conversations with optional filtering and pagination.
Read
Low risk
List Customers
bot9:list_customers
List customers with optional search and filtering.
Read
Low risk
List Messages
bot9:list_messages
List messages in a conversation with optional filtering.
Read
Low risk
Send Message
bot9:send_message
Send a message in a conversation as an agent or bot.
Write
Medium risk
Transfer Conversation
bot9:transfer_conversation
Transfer a conversation from one agent to another.
Write
Medium risk
Update Conversation
bot9:update_conversation
Update conversation properties like status, priority, or assignment.
Write
Medium risk
Update Customer
bot9:update_customer
Update customer profile information.
Write
Medium risk