Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Add Ticket Message
aidbase:add_ticket_message
Add a new message to an existing support ticket.
Write
Medium risk
Close Ticket
aidbase:close_ticket
Close a support ticket and optionally add a closing message.
Write
Medium risk
Create Article
aidbase:create_article
Create a new knowledge base article.
Write
Medium risk
Create Category
aidbase:create_category
Create a new knowledge base category.
Write
Medium risk
Create Ticket
aidbase:create_ticket
Create a new support ticket.
Write
Medium risk
Delete Article
aidbase:delete_article
Delete a knowledge base article permanently.
Write
High risk
Delete Category
aidbase:delete_category
Delete a knowledge base category permanently. Note: This will also delete all articles in the category.
Write
High risk
Get Article
aidbase:get_article
Fetch a single knowledge base article by ID with content and metadata.
Read
Low risk
Get Category
aidbase:get_category
Fetch a single knowledge base category by ID.
Read
Low risk
Get Ticket
aidbase:get_ticket
Fetch a single support ticket by ID with messages and metadata.
Read
Low risk
List Articles
aidbase:list_articles
List knowledge base articles with optional filtering and search.
Read
Low risk
List Categories
aidbase:list_categories
List knowledge base categories with optional parent filtering.
Read
Low risk
List Tickets
aidbase:list_tickets
List support tickets with optional filtering and search.
Read
Low risk
Search Articles
aidbase:search_articles
Search knowledge base articles by content, title, or tags.
Read
Low risk
Update Article
aidbase:update_article
Update an existing knowledge base article.
Write
Medium risk
Update Category
aidbase:update_category
Update an existing knowledge base category.
Write
Medium risk
Update Ticket
aidbase:update_ticket
Update an existing support ticket.
Write
Medium risk