Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Add Incident Action
topdesk:add_incident_action
Add an action/memo to an existing incident.
Write
Medium risk
Close Incident
topdesk:close_incident
Close an incident with a closure code and optional solution.
Write
Medium risk
Create Incident
topdesk:create_incident
Create a new incident in TopDesk.
Write
Medium risk
Create Knowledge Item
topdesk:create_knowledge_item
Create a new knowledge item in TopDesk.
Write
Medium risk
Create Person
topdesk:create_person
Create a new person in TopDesk.
Write
Medium risk
Escalate Incident
topdesk:escalate_incident
Escalate an incident to a different operator or operator group.
Write
Medium risk
Get Incident
topdesk:get_incident
Fetch a single incident by ID with full details including status, priority, and assignments.
Read
Low risk
Get Knowledge Item
topdesk:get_knowledge_item
Fetch a single knowledge item by ID with full content and metadata.
Read
Low risk
Get Person
topdesk:get_person
Fetch a single person by ID or email address with contact details and department info.
Read
Low risk
List Incidents
topdesk:list_incidents
List incidents with optional filtering and pagination.
Read
Low risk
List Knowledge Items
topdesk:list_knowledge_items
List knowledge items with optional filtering and search.
Read
Low risk
List Persons
topdesk:list_persons
List persons with optional filtering and search.
Read
Low risk
Update Incident
topdesk:update_incident
Update an existing incident in TopDesk.
Write
Medium risk
Update Person
topdesk:update_person
Update an existing person in TopDesk.
Write
Medium risk