Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Assign Conversation
textline:assign_conversation
Assign a conversation to a specific agent or unassign it from current agent.
Write
Medium risk
Close Conversation
textline:close_conversation
Close an active conversation, marking it as resolved and stopping notifications.
Write
Medium risk
Create Contact
textline:create_contact
Create a new contact with phone number, name, and optional custom data.
Write
Medium risk
Get Contact
textline:get_contact
Fetch a single contact by ID with phone number and custom field data.
Read
Low risk
Get Conversation
textline:get_conversation
Fetch a single conversation by ID with participant details and latest message info.
Read
Low risk
Get Message
textline:get_message
Fetch a single message by ID with delivery status and metadata.
Read
Low risk
List Agents
textline:list_agents
List all agents in the organization with their status and contact information.
Read
Low risk
List Contacts
textline:list_contacts
List contacts with optional filtering by name, phone, or email.
Read
Low risk
List Conversations
textline:list_conversations
List conversations with optional filtering by status, agent, or phone number.
Read
Low risk
List Messages
textline:list_messages
List messages in a conversation with optional filtering and pagination.
Read
Low risk
Send Message
textline:send_message
Send an SMS message to a phone number, creating a new conversation or continuing an existing one.
Write
Medium risk
Update Contact
textline:update_contact
Update an existing contact's information including custom fields and tags.
Write
Medium risk