Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Add Message
snappy:add_message
Add a message (reply or internal note) to an existing ticket.
Write
Medium risk
Assign Ticket
snappy:assign_ticket
Assign a ticket to a specific user/agent.
Write
Medium risk
Close Ticket
snappy:close_ticket
Close a ticket, optionally adding a closing message.
Write
Medium risk
Create Contact
snappy:create_contact
Create a new contact in Snappy.
Write
Medium risk
Create Ticket
snappy:create_ticket
Create a new support ticket with initial message.
Write
Medium risk
Get Contact
snappy:get_contact
Fetch a single contact by ID with all details.
Read
Low risk
Get Ticket
snappy:get_ticket
Fetch a single ticket by ID with all details including messages and assignee.
Read
Low risk
List Contacts
snappy:list_contacts
List contacts with optional search and filtering.
Read
Low risk
List Messages
snappy:list_messages
List all messages for a specific ticket.
Read
Low risk
List Tickets
snappy:list_tickets
List tickets with optional filtering and pagination.
Read
Low risk
List Users
snappy:list_users
List all users (agents) in the Snappy account.
Read
Low risk
Search Tickets
snappy:search_tickets
Search tickets by content, subject, or tags.
Read
Low risk
Update Contact
snappy:update_contact
Update an existing contact's information.
Write
Medium risk
Update Ticket
snappy:update_ticket
Update an existing ticket's properties.
Write
Medium risk